Customer service is the most important aspect of our business. We view the service we provide our customers as a competitive advantage. That is why there are more people in our organization dedicated to technical and customer support than any other function at our company.
At Double J Solutions, we understand the necessity for various different kinds of services to be deployed under customer care, and we have Customized Customer care services for all general needs of the clients.
Our Service Management Center (SMC) staff will provide you with support via phone, web or email 24 hours a day, 7 days a week. No long hold. No call backs.
The best way to obtain support depends on the issue to be addressed. Please review the following list and select the most appropriate resource to contact:
Service Management Center (SMC) Web Portal:
Emergency Support: Best for server or network down emergency.
Online support requests (trouble ticket system); Best for complicated support issues.
